FAQ

Frequently asked questions about volunteering.

• Where do the opportunities on do-it come from?
  
  do-it hosts the National Volunteering Database, with opportunities supplied by local Volunteer Centres and a variety of other organisations.
• How much time do I need to give?
  
  Some volunteering requires many hours a week, some only a few each month. Opportunities you find on do-it should make it clear how much time is required. Even if you work full-time and have a busy lifestyle you should still be able to find something that suits you.
• How long will I have to commit for?
  
  As a volunteer you are free to leave whenever you like. If things don't work out or your circumstances change it's good to talk it through with the person in charge and give them some notice if possible.
• What skills will I need?
  
  That depends on the opportunity. Many don't require any particular skills, while others might make use of specific training, for example in accountancy.
• Will I get my expenses paid?
  
  Most organisations will pay any costs you have, such as transport or meal expenses.
• What can I expect once I have registered via do-it?
  
  You should hear back from the organisation you have registered with within ten working days. They should confirm that they have received your details and be able to answer any further questions.
• What if I can't find an opportunity that I like?
  
  Try increasing the range of your search on the database (eg use a 10 mile radius instead of 5) or try an all category search to see a full list of what is available before narrowing it down. If you still have no luck, contact your local Volunteer Centre.
• What can I expect as a volunteer?
  
  Once you start volunteering you should usually expect:payment of out-of pocket expenses (eg travel); a clear idea of what your role will be; and appropriate training and support.
  
  If you aren't clear about anything, or feel in any way uncomfortable about what you have been asked to do don't be afraid to ask someone. If you need further assistance try your local Volunteer Centre. You can find more information about volunteering from Volunteering England.
• Can I claim benefits while volunteering?
  
  Yes. The benefits regulations are clear that you can volunteer. You can find all the latest information about volunteering and benefits, including Jobseekers Allowance and Incapacity Benefit from Volunteering England.
• I am not a British national, can I volunteer in the UK?
  
  There are no restrictions on volunteering by EU nationals. The same goes for nationals of Iceland, Norway and Liechtenstein. People with refugee status (or who have exceptional leave to remain) and family members can do any type of work including volunteering.
  
  Asylum seekers and family members may volunteer - including whilst they are appealing against a decision to refuse them asylum.
  
  You can find the latest information about volunteering by non-EU nationals, and more details about volunteering by refugees and asylum seekers from Volunteering England.
  
  
• Can I volunteer if I have a disability?
  
  Yes. There are disabled volunteers in all kinds of roles. If you have particular concerns, or are unable to find an opportunity, contact your Volunteer Bureau.
• Can I volunteer if I'm under-16?
  
  Some organisations say that they cannot insure volunteers under-16. If you have problems finding an opportunity, contact your local Volunteer Centre.
• I have another legal question about volunteering
  
  There are some good answers to many common questions about volunteering on the Guardian website.

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