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Gateway Assessor - Rural Cambs CAB

Rural Cambs Citizens Advice Bureau

About the opportunity

Gateway assessors help clients get the right help in the fastest time possible. They assess people's needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with a CAB adviser. Support every step of the way Gateway Assessors do not need to know it all! We provide all volunteers with a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when assessing clients. You will not be left alone after you are trained. There will always be a more experienced assessor, who will give you support, advice and guidance. All volunteers are insured by CAB in case mistakes are made. Once you have qualified as a Gateway Assessor, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge. Volunteering with a CAB is a great way to pick up skills, make friends and feel part of an enthusiastic team. It's not just worthwhile; volunteering can also be fantastic fun and hugely rewarding. We're committed to equality of opportunity in recruitment and training, and offer a warm welcome to every volunteer, whatever their background. All sorts of people volunteer for many different reasons. Whether you're at school or retired, working or job hunting, there's a rewarding role for you at a CAB. And we need you! Seventy five per cent of the people who work in the Citizens Advice service are volunteers, and we simply wouldn't be here for our clients without them.

About Rural Cambs Citizens Advice Bureau

Using the Citizens Advice comprehensive information system, we provide FREE, CONFIDENTIAL, INDEPENDENT, IMPARTIAL advice to the residents, workers and students of rural Cambridgeshire. Our service is FREE, CONFIDENTIAL, INDEPENDENT, IMPARTIAL There are three main ways to access Rural Cambs CAB services; By telephone In person On-line/email Our advisers are mainly volunteers, who have undergone lengthy training to ensure a professional standard of advice provision. We can advise on a vast range of topics.

What are they looking for?

As a gateway assessor you would:
' greet clients and explain the gateway assessment process
' explore the client's problem(s) and situation
' assess the risk/urgency of the client's issue and their ability to deal with the problem themselves
' identify the next step that needs to be taken
' summarise the content of the interview for the client and explain what happens next
' ensure clients know they can return if necessary
' update the database, completing the gateway assessment screens.

Specific qualifications or experience are not required to train for the role. You need to:
' be good at listening
' have a good manner when talking to people
' have basic computing skills
' be open minded and non-judgmental

When can you do this role?

Mon Tues Wed Thurs Fri Sat Sun

This is a Part Time opportunity.

Getting there

Wisbech, March, Chatteris town centre locations

For more details or to apply for this opportunity, click the button to complete the online registration form. If you've registered before, you can review your details before submitting.

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Thanks to Volunteer Centre Fenland for providing this opportunity.

Suzanne Duffy Room,
Rosmini Centre Wisbech, 69a Queens Road,
PE13 2PH

Telephone: 01945 582192

Opportunity last updated on Thursday 3 July 2014.