Partners Obligations

Added to Do-it knowledge bank on April 14, 2010

These are the obligations between Do-it and partners using one our services

Do-it will:

• Provide phone and email-based technical support from 10am-5pm, Monday to Friday
• Support our partners in providing high quality opportunity information to volunteers searching Do-it
• Keep our partners informed about our work with updates such as our monthly e-newsletter, re@d-it!
• Seek feedback from our partners about our services, through user groups and online forums, to ensure Do-it continues to meet their needs
• Ensure that the website is online and available as consistently as possible, and inform our partners when unavoidable downtime is scheduled
• Endeavour to respond to queries from partners within three working days.

Our partners who advertise volunteering opportunities will:

• Ensure their advertised opportunities provide high quality, up-to-date information – and that this information (including contact details) is checked and updated on a regular basis. We recommend that our partners update information monthly
• Inform the Do-it team of any changes to their organisation or contact details, including office closures and interruptions to internet service. If necessary, Do-it accounts can be temporarily deactivated to make sure a partner doesn't miss any volunteer applications
• Contact prospective volunteers who have enquired or applied for one of their opportunities as soon as possible. Partners are contractually obliged to follow up with applications within 10 working days of receipt
• Act promptly on requests from the Do-it team to modify or update their opportunities, following feedback from our online proof-reading volunteers.

Our partners who aren't advertising their opportunities via Do-it will:

• Inform the Do-it team of any changes of organisational circumstances. This includes change of contact details and office closures.