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About Do-it product support
What will the support team do for you?
Do-it Product Support Service Statement
Updated: 21st February 2011
This service statement covers the provision and support of Do-it Support team, which provides application support for products and services used by partner organisations.
This statement remains as valid until revised, and will be reviewed annually.
Service Description
The Do-it Support team is responsible for supporting end-users running Do-it products and services such as V-Base, V-Base Recruiter (Formerly known as the Online Poster System) and the Syndication of volunteering opportunities to third-party websites. These products allow our partner organisations to upload their opportunities to Do-it.
The technical support team also support the syndication of volunteering opportunities to third-party websites.
Service Support Hours
Partners can expect support for the service to be available during all regular business hours unless notified otherwise via email communication. Out of working hours users can access support content and log issues via the Do-it application Support website.
Regular hours: Monday - Friday, 10:00 A.M. to 5:00 P.M.
Support cannot be expected on weekends or on all national bank holidays. Support is also not available over the Christmas period from 24th December through to the first working day of January.
Any changes to the opening hours either due to staff shortages or un-anticipated down time will be communicated to all partners where possible.
Partner Support
The point of contact for users will be through the Support helpdesk. There are many ways to request application help and support.
Online:
http://www.do-it.org.uk/product-support
or
Allowing our users to receive support 24 hours a day, 7 Days a week.
Phone:
V-Base Support – 0845 4500 220 (Local Rate)
Monday - Friday, 10:00 A.M. to 5:00 P.M
V-Base Recruiter Support – 0845 2412 182 (Local Rate)
Monday - Friday, 10:00 A.M. to 5:00 P.M
E-mail:
V-Base Support
V-Base Recruiter Support
If all Support team members are unavailable, an effort to return all messages (with a telephone call or email where available) will be made as soon as possible.
Syndication
Users of our Syndication service should refer to our Syndication service agreements. More information about Syndication can be found here.
Contact us
If you have any questions about the service we provide please feel free to contact us.