These are the obligations between Do-it and partners using our services.

Do-it will:

• Provide phone and email-based technical support from 10am-5pm, Monday to Friday;
• Support our partners in providing high quality opportunity information to volunteers searching Do-it;
• Keep our partners informed about our work with regular updates such as our monthly e-newsletter, re@d-it!;
• Seek feedback from our partners about our services, through user groups and online forum, to ensure Do-it continues to meet their needs;
• Ensure that the website is online and available as consistently as possible, and inform our partners when unavoidable downtime is scheduled;
• Endeavour to respond to queries from partners within three working days.

Our partners who advertise volunteering opportunities will:

• Ensure their advertised opportunities provide high quality, current information – and that this information (including contact details) is checked and updated on a regular basis. We recommend that our partners update information monthly;
• Inform the Do-it team of any changes to their organisation or contact details, including office closures and interruptions to internet service. If necessary, Do-it accounts can be temporarily deactivated to make sure a partner doesn't miss any volunteer applications;
• Contact prospective volunteers who have enquired or applied for one of their opportunities as soon as possible. Partners are contractually obliged to follow up with applications within 10 working days;
• Act promptly on requests from the Do-it team to modify or update their opportunities, following feedback from our online proof-reading volunteers.

Our partners who aren't advertising their opportunities via Do-it will:

• Inform the Do-it team of any changes of organisational circumstances.  This includes change of contact details and office closures.